Reviews make me feel like I’m shopping with my BFF. 🛍️
You may know me already, or have read in my previous
blog posts, that I give myself the title of ‘full-time shopper’. I look and shop a lot online. Small businesses with e-commerce are my favorite.
I have watched reviews increase and come to life on many websites, becoming a regular, standard part of information shared about products or services, and it has been really valuable.
Shopping online used to feel like shopping in the dark, not really knowing exactly what you were getting.
You just made a decision and hoped for the best, crossed your fingers as you hit “purchase”. It also then took weeks for items to ship and show up, and any return was a nightmare.
Online shopping is now a huge focus for many purchases, and it is a lot easier. (Maybe a little too easy. 🙂)
I read a Google stat that there were 274.70 million online buyers in the United States as of 2023. WOW.
That is a lot of shoppers.
Reviews are really helping to bring those potential buyers on board to the “web”.
Reading reviews can feel like you are out meeting your friends for dinner and talking about your favorite things – you are truly getting some straight-on feedback about products and services.
And often people are more apt to share their true thoughts with ‘typed’ words, giving their true feelings about it.
This is true for both product and service based businesses. It is not only for an ‘item’. It’s for this reason that as a virtual assistant, I encourage all business owners to utilize reviews in their business!
I had a small business owner once say she doesn’t like to ask for reviews as she is afraid of what they may say.
While I can understand it might be hard to read or hear some words spoken about you/your business, there are a lot of things to consider when it comes to reviews for your business.
Reviews are a
POSITIVE in helping you build and grow your business.
People read reviews because they need help making informed decisions.
If they are not familiar with your business, they will read reviews to learn if it’s worth it for them to spend time with what you have to offer.
And yes, there could be 5 star reviews and maybe a 1 star review, and if you are the “buyer”, you take them all into consideration prior to purchasing. You want the good, the bad and the ugly.
As a business owner, I can understand how that can be hard if you receive a 1 star review at any time.
You must keep in mind, while there is always the possibility of a negative review, there are
more possibilities of positive reviews.
If you are a service based business, when you work with clients you truly get a feel for who they are as individuals or companies, and how the process is going.
We are all our individual personalities that sometimes generate better with some people over others. (like enneagram matching)
This doesn’t mean there are necessarily bad connections, but sometimes there can just be better than others.
That isn’t a bad thing, it’s who we are. And as business owners we are doing our best work regardless if the personal connection is 100% or 85%.
As you complete a project or services, it is a great idea to wrap it all up by asking them to leave you a review and this can be done in various ways
People can leave a review on your Google Listing, Facebook Page, Yelp, Bing and more.
With a Google Listing, you can give them a direct link to leave a review for you. They just click, leave their sentences and it posts directly to your listing page, making it super easy for them to do.
Once you see a review posted, it is great to respond to that review, thank them for their time and share your kind words.
(TIP:
Google looks at responses and response time for higher rankings, be sure to do it soon after a review comes in.)
This is another reason it’s so important to have a Google Business Profile – you can learn more about that in this blog post!
When you read the reviews, it is a great feeling, you know you made an impact on someone’s experience or purchase, and now others can understand more about you and your business.
And the best part is that growth can start to happen over time from these reviews!
Each review works like a referral from those who have had firsthand experience with your product or services.
“But Brady, what if I receive a less positive or lower star review?”
Great question – you should
never
fear that possibility.
Yes it’s true that people can leave a more negative review or less positive words, but remember, you are good at what you do and work hard for everyone.
Should you get a lower star review, you still need to respond to it with your kind words. 🙂
Your responses are read by those looking at your reviews so seeing a response to a negative review is what they need.
You can submit a general response to a negative review by saying something like “I am sorry to hear about your experience, I would love the opportunity to make this right, please call me at 555-555-5555 to discuss.”
Because truly, you do want to know what went wrong especially if you feel it all went well. Your experience might have felt different and you can’t make possible changes for your business if you don’t understand their feelings on it.
Sometimes we might read negative reviews and get fired up, maybe we want to toss back our words about what we thought really happened.
Obviously, don’t do that. 🙂
Walk away and then come back with your kind, general response. Their feedback is still there to help you with your business even if it was left unkind.
You may get a mix of reviews and ratings but regardless of what they are, they do impact your business.
How reviews help your business grow.
According to a study by
Power Reviews, 98% of consumers see reviews as an essential part of the decision-making process, and 45% of users won't purchase a product if there aren't any reviews.
Reviews are making an impact on business growth.
Let’s keep in mind this simple list of ways reviews are helping your business grow:
✔️Builds Trust with your Customers
✔️Gives your Business a Reputation
✔️Boosts your Sales
✔️Provides you Feedback to Make Changes if Needed
✔️Gives your Business Confidence
✔️Provides you Advertisement for your Business.
✔️Build Loyalty with your Customers
Are you ready to ask for more reviews for your business?
Don’t fear it, embrace it.
It can be a simple process that you can consistently implement and keep reviews current to help grow your business.
If you aren’t sure how to get started with asking for reviews in your business, I’m here to help!
Click here to connect and let’s work on growing your business together. 🖤
I'm Brady.
I'm a
small biz virtual assistant, specializing in helping you stay on top of your day-to-day tasks.
HERE'S HOW I CAN HELP.
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